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Automotive Customer Service ( ACS ) ( Level 1-3 )

TOC Automotive College
Petaling Jaya, Selangor
The Automotive Customer Service offers students a professional academic option and career advancement. Be an expert on customer management, understand repair and maintenance as well as diagnosis of a car.

 
COURSE OVERVIEW:
Shortest 3 level programme yet!
  • This programme includes work experience with our industry partners
  • Recognized by the Ministry of Education (MoE)
  • 50% Practical, 50% Theory
  • Lowest entry requirement
  • Easy Monthly payment
  • Low upfront payment

WHAT YOU WILL LEARN:
This program will enable students to become technically competent in understanding:-
  • Car Maintenance
  • Car Repair
  • Car Diagnosis
  • Customer Complaints

Read more about TOC Automotive College

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Course Summary

Intake

Feb, May, Jul, Aug, Nov

Course Fees (estimated)

RM 27,000

Course Duration

18 months

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 17 years old and above
*Terms and conditions apply 
Service and Maintenance Service Advisor Level 1 - N/KJP/00018/1222
  • ACM 1101 - Fundamentals of Automotive Technology and Workshop Safety
  • ACM 1102 – Automotive Powertrain system
  • ACM 1103 - Automotive Drivetrain system
  • ACM 1301 - Understanding of Customer Service
  • ACM 1302 - Communicating Effectively with Customers
  • Industrial Training: SIT 1
  
Repair and Diagnosis Service Advisor Level 2 - N/KJP/00019/1222
  • ACM 1201 - Automotive Electricity and Electronics
  • ACM 1202 - Automotive Air-conditioning System
  • ACM 1203 - Automotive Suspension, Steering and Brake system
  • ACM 1303 - Delivering Reliable Customer Service
  • ACM 1305 - Developing Customer Service Relationships
  • Industrial Training: SIT 2
  
Specialists Service Advisor Level 3 - N/KJP/00020/1222
  • ACM 2401 - Engine Management and Emission System
  • ACM 2402 - Body Electrical & Accessories and Engine Electrical
  • ACM 2403 - Vehicle Computer Network System and NVH
  • ACM 2502 - Customer Service to Improve Service Delivery
  • ACM 2504 - Monitoring and Resolving Customer Service Problems
  • Industrial Training: SIT 3
Disclaimer: Course Information details may change from time to time. Please check with respective institutions to get updated information.
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