Module No 1 - Orientation of Airline Industry & Introduction of Aviation Industry
To provide students with knowledge and skills in:
- The overview of the aviation industry
- The qualities expected for a flight attendant
- Understanding of in-flight responsibilities
- Organizational structure
Module No 2 - Customer Service in Aviation Industry
To provide students with knowledge in:
- The importance of effective customer service in the aviation industry
- Different customer service models and strategies in the aviation industry
- Understand customers’ needs and wants
Module No 3 - Cabin Crew Responsibilities and Cooperation
To provide students with knowledge and skills in:
- Cabin crew roles in normal operation
- Organizational structure on board the aircraft
- Communication on board the aircraft
- Teamwork
Module No 4 - The Challenge of Aviation Emergency and Abnormal Situations
To provide students with knowledge and skills in:
- Understand the importance of safety in the aviation industry
- How safety is regulated in the aviation industry
- How safety working practices and procedures are implemented
Module No 5 - Selling Skill
To provide students with knowledge and skills in:
- Importance of sales skill to an organization
- Process involved in making a sale
- Address the need of customers in sales environment
Module No 6 - Security in the Aviation Industry
To provide students with knowledge in:
- The importance of security in the aviation industry
- How security is regulated
- Dangerous goods regulations
Module No 7 - Aviation Geography and Terminology
To provide students with knowledge in:
- Give learners knowledge, understanding and skills to provide accurate and relevant information about airline routes, airport and flight information, time zones and currency
Module No 8 - Airport Ground Handling
To provide students with general knowledge in :
- Aviation ground operation
- Flight operation
- Passenger handling
- Catering
Module No 9 - Uniform standard and Care
To provide students with general knowledge in :
- Understand standards of uniform
- Knowing policies of airlines in uniform standard
Module No 10 - Personal Grooming
To provide students with knowledge and skills in:
- Making good impression
- Grooming & Deportment
- Make-up/facial care and hair style
- Proper posture
- Interview attire
Module No 11 - Employability Skills and Recruitment process
- Understanding what employers look for
- Essential skills
- Prepare for interview
